We offer three different service offerings to fit any short-term storage or local moving needs.
- Short Term On-Site Storage: Our professional fleet of drivers will bring the crate right to your location. You keep it as long as you need it and we will pick it up whenever you are done.
- Short Term Off-Site Storage: Our professional fleet of drivers will bring the crate right to your location. You load it with whatever you want to store. Then, we will return it to our facility for storage.
- Short Distance Moving: We provide moving services within 30 miles of the storage facility in Herrin, Illinois. We deliver the crate to your property, you load it and we take it to your new place within a 30-mile radius of our location.
The customer is solely responsible for all properly loading, packing and securing the storage unit.
Our normal delivery time is approximately 7 to 10 working days (weather permitting) from the date the order is processed by the Cook corporate office. All deliveries are scheduled through our corporate office.
You can check the status of your order on our Cook website three days after the order is placed.
Customers can also receive delivery status update every 3 to 4 days by email.
A Cook representative will contact the customer at least two days before delivery to confirm the delivery date and time. If we are unable to reach a customer by phone, they can return our call at 866-793-4089. The delivery driver will contact the customer on the day of delivery to verify ground conditions and that they will be present for delivery.
The person who completed and signed the order form has to be available to accept delivery and sign the lease agreement. If this isn’t possible, other arrangements must be made to obtain signatures on the paperwork before the scheduled delivery date.
To deliver your Cook Crate there must be clear access at the location. Our drivers need enough room to maneuver a truck and 30-foot trailer, so a height and width of 10 feet is required.
The normal delivery time to properly place and level a storage unit is less than 20 minutes.
If we have clear access to the delivery location, our professional fleet of drivers will ensure every Cook Crate is set up to the customer’s complete satisfaction.